Returns & Exchanges
RETURNS & EXCHANGES
Our collection has been thoughtfully curated with a commitment to quality in mind. If for some reason your purchase doesn't work out, please contact us at firstname.lastname@example.org within 3 days of receiving your goods. We offer store-credit only for returns that meet our return policy and all exchanges must be made within 3 days after purchase. Return & exchange shipping costs are at the expense of the customer and must be shipped back to our storefront, postmarked within 7 days of receipt. We can only offer store credit for the value of the goods if the product is returned in 'like-new' condition: free of damage, stains or tears, unworn, unwashed, tags still attached where applicable. The store credit will be provided in the form of an online gift card code that can be used in-store or online at checkout. The store credit does not expire.
All furniture, lighting, artwork, candles, books, greeting cards, soap, dried florals, botanicals, custom orders, and sale items are final sale.
All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days for your return to be processed.
ANTIQUE & VINTAGE COLLECTION - FINAL SALE
Our Antique & Vintage Collection can be worn & weathered in nature, so please be sure to email us with any questions prior to purchase. These are one-of-a-kind pieces; each one varies with slightly unique characteristics, just how we like them! We do not offer returns, exchanges or store credit for antiques, vintage or second-hand items - they are final sale. Please be sure to check dimensions on our website and take measurements of your space and doorways to ensure they fit prior to making a purchase.
DAMAGED & DEFECTIVE ITEMS
If your order has arrived damaged, please send us a message within 3 days of receipt at email@example.com with photos of the item and the packaging. Items will be assessed, and replaced or refunded accordingly.